FAQs

 

KABINC's Global Saga: Frequently Asked Questions

 

Welcome to the KABINC realm! We're thrilled to have you join our global saga. We know venturing into custom-crafted treasures might spark a few questions, so we've gathered the most common inquiries to light your path. If your adventure takes an unexpected turn and you don't find your answer here, remember, our support team is always ready to guide you!


Q: What is KABINC all about?

A: KABINC is where your personal story meets global creative echoes! We believe in conscious creation, offering meticulously crafted, bespoke pieces that become a unique verse in your narrative. Every item is made just for you, designed to be a meaningful addition to your world.

Q: Are your products truly "custom-printed"?

A: Absolutely! We don't hold stock in dusty warehouses. Each KABINC item is custom-printed especially for you only after you place your order. This "made-to-order magic" allows us to offer a vast array of designs and sizes while minimizing waste.

Q: What kind of products does KABINC offer?

A: Our collection is constantly evolving, bringing you creative echoes across various categories! While we focus on apparel like t-shirts, hoodies, hats, digital comics, sweatshirts, canvas prints, tote bags, gift cards and more, keep an eye on our saga for new treasures joining the adventure.

Q: How do I choose the right size for my KABINC apparel?

A: To ensure your KABINC treasure fits perfectly, please consult our detailed Size Guide available on each product page. We recommend comparing the measurements to your favorite existing garments for the best fit.

 

Ordering Your KABINC Adventure

 

Q: How do I place an order?

A: Simply browse our collection, choose your favorite design, select your size and color, and add it to your cart. Follow the easy steps through checkout, and soon, your unique KABINC piece will begin its journey to you!

Q: Can I modify or cancel my order after placing it?

A: Since each item is custom-made just for you, production begins swiftly after your order is placed. If you need to modify or cancel, please contact us immediately at support@kabinc.store. We'll do our very best to assist, but changes may not always be possible once production has started.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard, and American Express), Mobile money (M-Pesa, Airtel Money, Tigo Pesa, and MTN Mobile Money) and other popular secure payment methods, which will be clearly listed at checkout. All transactions are processed securely to protect your adventure.

 

Shipping & Delivery: Your Treasure's Journey

 

Q: How long does it take for my KABINC order to be made?

A: Your custom treasure is worth the wait! Our meticulous production process usually takes 2-7 business days for apparel and 2-5 business days for non-apparel products to create and fulfill your order. This time is dedicated to ensuring your item is perfect.

Q: What are your shipping times after production?

A: Once your order is hot off the press, here are our estimated shipping times:

  • USA: As soon as 3-4 business days

  • Canada: As soon as 6-10 business days

  • Europe (EU): As soon as 5-10 business days

  • Rest of the World: As soon as 10-20 business days

    Please note: These are estimates based on typical delivery. While most orders arrive within these windows, delivery times can occasionally be influenced by peak seasons, customs procedures, and unforeseen shipping carrier adventures.

Q: How can I track my KABINC treasure?

A: As soon as your package embarks on its journey, we'll send you a shipping confirmation email with a unique tracking number. You can easily follow your treasure's adventure right to your door! Please allow 24-48 hours for the tracking information to update after you receive the email.

Q: Why might my order arrive in separate packages?

A: Sometimes, our different production hubs need to show off their speed! If you order multiple items, they might be fulfilled and shipped from different locations to get to you as efficiently as possible. It's all part of the KABINC experience, ensuring your items reach you swiftly.

Q: Will I have to pay customs duties or import taxes for international orders?

A: For orders shipped internationally (outside the USA, UK, EU, Canada, Brazil, Japan, Australia), your package may be subject to import duties, taxes, and customs fees once it arrives in your country. These charges are not included in your KABINC order total and are the sole responsibility of the customer. Your local customs office or the shipping carrier (like DHL) will contact you directly regarding these charges, and payment will be required before your package can be delivered. We strongly recommend checking with your local customs office for estimated charges before placing an international order to avoid surprises on your adventure!

 

Returns & Exchanges: Navigating Your KABINC Experience

 

Q: My KABINC item arrived damaged or defective. What should I do?

A: Oh no! We take immense pride in our conscious creation. If your treasure arrives damaged or defective, please contact us at support@kabinc.store within 14 days of receiving your order, including photos of the issue and your order number. We'll swiftly work to resolve it with a replacement or refund, ensuring your saga continues smoothly.

Q: Can I exchange my KABINC item for a different size or color?

A: Since each item is uniquely custom-printed just for you, we generally do not offer exchanges for buyer's remorse (e.g., wrong size, color preference) once an order has been produced. Please refer to our Size Guide carefully before ordering. However, your satisfaction is paramount, so if you have concerns, please reach out to us at support@kabinc.store to discuss your specific situation.

Q: What is your return policy?

A: Due to the custom nature of our products, returns are typically accepted only for damaged, defective, or incorrectly printed items. Please inspect your order upon reception and contact us immediately if there's an issue. For details on how to proceed, please refer to our full Return Policy.

 

General Quest & Assistance

 

Q: How do I care for my KABINC apparel?

A: To ensure your KABINC treasure lasts for many adventures, please follow the care instructions provided on the garment's label. Generally, we recommend washing inside out with cold water and tumble drying on low.

Q: I have a question not listed here! How can I contact KABINC?

A: We're always here to guide your saga! For any questions or assistance, please reach out to our dedicated support team at support@kabinc.store. We aim to respond to all inquiries within [e.g., 24-48 business hours].

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Happy adventuring with KABINC!

You can reach our customer support team here. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.