KABINC TALES #1

At KABINC, we're super excited to get your digital goodies to you faster than a blink. So, let's dive into the deets about how your awesome new digital products will land in your hands! Please review the following details regarding the delivery of your digital products:

Instant Access: All digital products available on our store are delivered instantly upon successful completion of your payment. There's no physical shipping involved.

Method of Delivery:

• Email Confirmation: A unique download link will be automatically sent to the email address you provided at checkout. Please ensure your email address is correct and check your spam or junk folder if you don't see it immediately.
  
• Order Confirmation Page: After your purchase is complete and payment is confirmed, you'll be redirected to an order confirmation page.
  
  Download Limits & Expiration:
• Download links are active for 30 days from the date of purchase or 3 download attempts, whichever comes first. We recommend downloading and saving your files promptly to your device.
• If you exceed the download limit or your link expires due to technical issues on your end, please contact us for assistance.

Troubleshooting Delivery Issues:
If you don't receive your download link within 15 minutes of your purchase, or if you encounter any issues accessing your files:

1. First, check your spam/junk email folders.
2. Ensure the email address you used for the purchase is correct.
3. If the problem persists, please contact our support team immediately here. Include your order number and a brief description of the issue, and we'll assist you as quickly as possible.

Got questions? Need reassurance? Just want to say hi? We aim to respond within 24 hours, but honestly, we’re usually glued to our screens and will probably reply much faster.

Returns
Due to the nature of digital products, which are instantly delivered and can't be truly "returned," our refund policy is different from that of physical goods. Please read carefully:

All Sales Are Final:
Once a digital product has been downloaded, accessed, or its download link has been delivered, all sales are final and non-refundable. This policy is in place because digital products can't be physically returned, making it impossible to confirm that they are no longer in use after a refund.

Exceptions for Refunds:
We understand that exceptional circumstances can occur. We'll issue refunds only under the following specific conditions:

Duplicate Purchase: If you accidentally purchase the exact same digital product more than once, we'll provide a full refund for the duplicate purchase(s).

Technical Issues/Defects: If you experience a verifiable technical issue that prevents you from downloading, opening, or using the digital product, and our support team is unable to resolve the issue for you within a reasonable timeframe, a full refund may be issued. This applies to corrupted files, incompatible formats where a specific format was promised, or other critical malfunctions.

Gross Misrepresentation: If the digital product is significantly different from its description or if it fails to perform as clearly advertised, a refund may be considered upon our thorough review.

Non-Delivery: If, after our troubleshooting efforts, the digital product's download link is still not delivered to you, a full refund will be issued.

Refund Request Process:

• To request a refund under the eligible circumstances listed above, you must contact us within 7 days of your purchase date.
• Please include your order number and a detailed explanation of the issue, along with any relevant screenshots or error messages.
• We reserve the right to verify the reported issue before processing a refund.

Approved refunds will be processed to the original method of payment within 5-10 business days.

No Refunds Will Be Issued For:

• Changed mind after the product has been downloaded or the link delivered.
• Purchased by mistake but downloaded or accessed.
• Lack of technical expertise to use the product (unless specific technical support was explicitly promised and not provided).

Incompatibility issues with your personal software or hardware that were not explicitly stated as compatible in the product description. (Please review all product requirements before purchasing).

Cancellations:
Orders for digital products can't be cancelled once the download link has been sent or the product has been accessed. Cancellations may only be possible if requested before the download link has been delivered (e.g., if payment is pending).

Intellectual Property & Usage Rights:
Your purchase of a digital product from KABINC ENTERPRISE LIMITED grants you a single-user and non-transferable, personal license to use the product as outlined in its description and our Terms of Service. In line with industry standards for digital content, redistribution, resale, public sharing, or unauthorized reproduction of our digital products is strictly prohibited.

We're pretty easygoing, and your happiness matters to us. So if there’s an issue, reach out! We’ll do our best to sort it out—no automated responses, just real people who actually care.

Manufacturer Contact Information

• Manufacturer: Kabinc
• Email: support@kabinc.store
• Address: Raina Bulvaris 25, Riga, Latvia, LV-1050
• Age Restrictions: None (suitable for all ages)
• EU Warranty: 2 years